Questions

Straight answers

Including the ones where the answer is no.

Do I need a website to use Sellerly?: No. Sellerly is where orders end up, not where they are taken. Most of the businesses it is built for sell through messages, a marketplace, a counter and sometimes a website — Sellerly records all of them the same way.
Does it take payments from my customers?: No. Sellerly records that a customer paid you, how much and by what method. The money moves wherever it already moves — cash, your card terminal, your bank. Nothing in Sellerly touches it.
Is it accounting software?: No. It will show you revenue, cost of goods and an estimated gross margin where you have entered cost prices, and it labels that as an operational estimate. It is not a ledger, it does not file anything, and it should not be used as the basis for a return.
Can I use it on a phone?: Yes, and it is built for it. The navigation on a phone is a bottom bar with the four things you do all day, and the packing screen is designed for a tablet propped against a box.

How fast is it to take an order?: Quick Order is one screen. Choose the customer, add the items, say whether it is paid and whether it is delivered, confirm. On a laptop you can do the whole thing without touching the mouse.
Can two people take orders at the same time?: Yes. Stock is changed inside the database under a row lock, so two people selling the last one at the same instant cannot both succeed — the second is told there is not enough stock rather than quietly overselling.
What if I do not track stock?: Switch it off for the whole business, or per product for the made-to-order things. Nothing else changes.
Can I send part of an order?: Yes. Pack and send what you have; the order stays part packed and the rest waits. The timeline and the customer's record both show what actually went when.
What happens when somebody returns one item?: You record the return per item and per unit, choose whether each one goes back into stock, and record a refund if you gave one. The order is not marked returned unless all of it came back.

Who can see my data?: Only the people you give access to. Every table in Sellerly is protected inside PostgreSQL by rules that check which business the request belongs to — not by hiding buttons in the interface. A request naming another business's order is refused by the database itself.
Can I get my data out?: Yes. Orders, customers, products and stock movements all export as CSV, and the export is written so it opens correctly in Excel.
Do you track my customers?: No. There is no analytics on your customers, no enrichment and no profile building. A customer record holds what you typed: a name, a way to reach them, an address and their order history with you.
What happens if I stop using it?: Export everything first — it is a few clicks — and tell us. Nothing is held hostage.

Can it connect to Shopify, Etsy or Amazon?: Not yet, and there is no button in the product claiming otherwise. The architecture for connectors is written and the channel model is built for them, but until a connector genuinely works it does not appear.
So how do I get multi-channel visibility now?: You pick the channel when you take the order — WhatsApp, Instagram, a marketplace, the counter — and the reporting follows. It takes one tap and works from the first order.
Will it handle several stock locations?: The data model already does; the interface for moving stock between them comes later. Today one location is assumed and that suits almost everybody it is built for.

Ask us directly. A person reads every message and replies.